Eligibility window
Refunds may be considered for initial plan charges requested within 14 days of the first successful paid billing event, unless misuse, policy abuse, or prohibited activity is identified.
Refund Policy
Refund conditions and process
We aim to keep refund handling clear and predictable for launch users.
Non-refundable scenarios
We may decline refunds for repeat refund requests, chargebacks, account abuse, or cases where platform terms are violated.
How to request a refund
Emailbilling@profilelane.comwith your account email, payment date, and reason for the request. We review requests in the order received and typically respond within 5 business days.
Refund method
Approved refunds are returned to the original payment method. Processing times may vary based on the payment provider and issuing bank.